About Gardenia Support Services
- Sydney based support providers
At Gardenia Support Services, it’s all about genuine care, real connections, and support services that are built around the people we work with.
Genuine local support
- Built on lived experience
With a background in NDIS, social work, youth care, and rehabilitation, Donna understands that every person’s journey is different. Gardenia Support Services was created with care at the centre, so each support plan is shaped by what actually works for you, not just what looks good on paper. It’s support from someone who’s walked alongside people through life’s harder moments and knows how to help.
Relationships come first
- Trust is the starting point for everything we do.
At Gardenia Support Services, we don’t rush in with a one-size-fits-all plan. We take the time to get to know each person and what matters to them. We believe that support only works when there’s a real connection, so we build relationships based on respect, communication, and care.
Whether it’s helping someone settle into a new routine or navigating a big life change, we’re there to walk alongside them. It’s about showing up consistently, building trust over time, and creating support that feels safe, familiar, and respectful.
Small team, strong values
- Focusing on what matters most
We’re not here to rush through appointments or pass people around between departments. Instead, we offer stability and transparency from the start. Our values, like accountability, integrity, and collaboration, guide everything we do.
From the first conversation to long-term support, we keep our word, communicate clearly, and treat every person with the care and dignity they deserve. It’s support that stays grounded in values, not just systems.
Accountability
We take ownership of our actions and decisions, making sure we follow through, stay reliable, and remain open if something needs to be improved. When people trust us with their support, we make sure that trust is honoured every step of the way.
Excellence
We’re committed to doing things well, whether it’s the little details or the bigger picture. By aiming for high standards and learning as we go, we give each person the kind of support that feels thoughtful, professional, and genuinely helpful.
Collaboration
We believe good support works best when everyone’s on the same page. That’s why we involve participants, families, carers and other providers, listening, sharing ideas, and building plans together that actually work in real life.
Integrity
We’re upfront, respectful, and honest in all we do. Whether it’s a conversation, a service or a plan, we stay true to our word and treat people fairly, because trust is something we build through actions, not just talk.
Leadership
We lead by example, bringing knowledge, care and confidence into the way we support others. It’s not about being the loudest, it’s about staying grounded, showing initiative, and helping others feel strong in their own decisions.
